If your order arrives damaged, incorrect, or missing an item, contact us within 48 hours of delivery with a photo of the product and packaging. We'll arrange a free replacement or full refund — your choice.
For hygiene and safety reasons, opened or used skincare products cannot be returned. Unopened products in their original sealed packaging can be returned within 7 days of delivery.
Message us on WhatsApp or email support with your order number and reason for return. Once approved, we'll arrange a pickup or share a drop-off address.
Card and wallet payments are refunded to the original payment method within 5–7 business days of approval. Cash on Delivery orders are refunded via bank transfer or Easypaisa/JazzCash, whichever you prefer.